Contact NeelWin
Use the details below for support, bug reports, feedback, or to report a website impersonating NeelWin. We read every message.
General Enquiries
For questions about the platform, feedback, or partnership enquiries:
[email protected]
Report Impersonation
If a site is using the NeelWin name to offer lottery, gambling, betting, or APK downloads, email us the URL:
[email protected]
Bug Reports
Found a broken game or layout issue? Include your device, browser version, and a screenshot if possible.
Privacy Requests
For data access, correction, or deletion requests, email us from the address associated with your account.
Response Time
We aim to respond to all enquiries within 3 working days. Impersonation reports are prioritised and usually reviewed within 24 hours.
What to Include in Your Message
- A clear subject line describing the issue
- The exact URL where the problem occurred (if applicable)
- Your device model and browser version
- A screenshot or short description of the issue
- For impersonation reports: the full URL of the offending site, plus a screenshot if possible
What We Cannot Help With
NeelWin cannot assist with:
- Any gambling, betting, or lottery dispute — we are not affiliated with any such service.
- Recovering money lost on a third-party site using a similar name.
- Technical issues with sites that are not NeelWin.
- Password recovery for email accounts (only for your NeelWin account).
Impersonation Warning
We are aware that third-party sites occasionally use the NeelWin name to promote services that have nothing to do with us — most commonly lottery, betting, and APK download offers. These sites are not affiliated with us in any way. If you encounter one, please report it. Reporting helps us track the pattern and take action where possible.
Frequently Asked Questions
How fast do you reply?
Within 3 working days for general enquiries. Impersonation reports are usually reviewed within 24 hours.
Do you offer phone support?
No. Email is the only support channel. This keeps the process asynchronous and lets us investigate properly before responding.
Can I request a feature?
Yes. Feature requests are read by the team. Not every request can be implemented, but they are all considered.
How do I report a fake NeelWin site?
Email [email protected] with the URL and, if possible, a screenshot. We track and, where possible, act on every report.
Do you have social media?
Yes, on Twitter/X. The link is in the footer of every page.